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Patients & Visitors

Office Hours

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call during regular business hours.

Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Billing

  • Payment for deductibles, co-payment, and/or co-insurance is expected at the time of service.
  • Payment for services not covered by insurance is expected at the time of service.
  • For charges filed with an insurance carrier, payment is due within 30 days from the date of the charge or a portion of the charge is identified, as a patient responsibility (not covered by insurance).
  • Lewis-Gale Physicians, LLC will accept the following methods of payment: cash, personal check, money order, MasterCard, Visa, Discover, and American Express.
  • Even though an insurance claim is pending, you will receive a statement each month if your account has an outstanding balance.
  • Services received as a result of an accident are to be paid in a timely manner. We do not delay payment for lawsuits or liability insurance carriers.
  • Services received as a result of an accident are to be paid in a timely manner. We do not delay payment for lawsuits or liability insurance carriers.

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

We recommend that you call your insurance company to verify that we participate with your plan.

Charges billed to an insurance company will appear on the front of this statement indicating they have been filed with the insurance carrier on record at Lewis-Gale Physicians Business Services. It is important to remember that health insurance coverage varies and not all charges will be covered or paid in full. If your insurance carrier denies a service, you are responsible for the balance of the account.

If a claim has been filed with your insurance carrier for over 60 days without a response, please contact your insurance carrier.

Secondary insurance claims will be filed with carriers that accept electronic information if you provide your current secondary insurance card at the time of service. If your secondary insurance will not accept electronic information, Lewis-Gale Physicians will file a paper claim with your secondary insurance carrier on your behalf. If your secondary insurance is a non-contracted carrier with Lewis-Gale Physicians and payment is not received within 45 days, the balance will be made patient responsibility and it will be up to the individual to follow up with your carrier for payment.

Major Insurance Plans

Below is a list of major insurance plans accepted by Lewis-Gale Physicians. Please check with your provider.

  • 4Most
  • Aetna
  • Anthem BCBS
  • Cigna
  • First Health
  • Gateway
  • John Deere/River Valley
  • Medicare & Medicare RR
  • MAMSI
  • PHCS/Multi Plan
  • Southern Health
  • Tricare
  • United Healthcare
  • VHN
  • Virginia Medicaid
  • Virginia Premier

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.

Billing & Insurance FAQs

On your statement under the Description column, you will see an asterisk(*) beside the line item detail which will indicate that insurance has been filed and charges are pending payment from your insurance carrier. If you do not see the (*) and your insurance carrier has not paid on your charges, please call our Business Services department at (540) 772-3690.

Each payment received from your insurance carrier or any private payment will be listed under the detail of the charge in the Description column. Most insurance carriers also mail an “Explanation of Benefits” showing payment made on services rendered.

Please refer to the “Statement Date” on your statement. If payment was mailed after “Statement Date” it will not show until your next statement.

In many cases insurance companies do not mail payment for several weeks after they have mailed out the Explanation of Benefits. Please wait for your next statement. Also note the date on you Explanation of Benefits. If it is after the “Statement Date”, payment will not show until your next statement.

All billing is directed to the guarantor or responsible party of the account. A minor child cannot be a responsible party of the account.

The payment mailing address is located on the top right hand portion of the statement. We also include a return envelope in each statement for your convenience.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

Refill Requests

We are happy to help with refill requests during regular office hours, so please call us at to let us know what you need.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call and our answering service will assist you.